Frequently Asked Questions
How long will it take to make my cable?
Please check the banner on the homepage for up-to-date turnaround time estimates.
Our typical turnaround time is about 7 days. We try hard to get everything done within a week. It takes us a few days because we make every cable to order, and take special care to make sure every cable looks good, works properly, and meets our standards before it ships out.
What connectors do I need?
That depends on what you are plugging your cable into. Below are some general rules of thumb, and images of the different types of connectors we offer.
USB Type-A connectors typically plug into the back or front panels of your computer (or outlet adapter).
Mini-USB is a popular connector type that plugs into most mechanical keyboards, digital cameras, external hard drives, and USB hubs.
Micro-USB is a popular connector type that plugs into small devices like cellphones, tablets, and other portable devices.
USB Type-B connectors are square shaped, and are found on printers, scanners, and other peripheral devices.
USB Type-C connectors are reversible connectors that are popular on many newer smart phones and computers.
Do you offer TRRS cables?
We don’t have TRRS cables in the store yet, but we will be adding them very soon! Stay tuned.
What do you make the cables out of?
The cord we use is USA-made Type III nylon paracord.
The cable we use is a 28AWG, four-core shielded cable that has tinned copper conductors and a PVC jacket.
The double-sleeving material we use is Techflex Flexo PET, which is braided from 10 mil polyethylene terepthalate (PET) monofilament yarns.
How long can a USB cable be?
We recommend keeping the total length of your cable under 16 feet. Anything longer than that, and the cable risks losing its transmission power, and could under-perform or fail.
If you are using your USB cable to connect to a keyboard that draws a larger amount of power (like an HHKB Pro 2 or anything with lots of LEDs), the maximum operative length may be significantly shorter than 16 feet. In that case, 10 feet or less is preferable.
Ordering note: Keep in mind that it takes from 7–12 inches of straight cable to make 1 inch of coils, so a 6-foot cable with 9” of coil is really using between 13–15 feet of total cable. Don't worry, if you request something that exceeds the total recommended length, we'll let you know.
What is double-sleeving?
Double-sleeving is a second layer of sleeving that covers the cord and adds an extra layer of durability, rigidity, and style.
What’s up with coils?
Coils are a fun way to add a little extra style to your cable. While our coils have good memory and are made with care, they are primarily an aesthetic feature. Prolonged stretching or aggressive handling may weaken the coils and loosen their uniform appearance over time.
Unless specified otherwise, our coiled cables will have about 3” of straight cable on the device end (typically a Mini-USB, Micro-USB, or USB-C connector), then the coiled section, then the remainder of the cable length on the host (USB-A) end.
Ordering note: When ordering coils, the length of coils you select will be built in to the overall length of the cable. For example, if you order a 4-foot cable with 6 inches of coils, the cable will not be 4’6” in overall length. It will be 4 feet long and include 6 inches of coils.
Will my cable work when it arrives?
Of course, yes! We double-check every cable before we ship it to make sure it is working properly. If for any reason you receive a cable that does not work out of the box, let us know and we will send you one that does.
Do you ship internationally?
You bet! We’ll ship anywhere. When placing an order, you should be presented with the appropriate shipping options for your country. If you’d like to get a custom shipping quote or have shipping questions, contact us and we’ll get you the information you need.
What is your return policy?
We offer returns to any Zap customer who isn’t completely satisfied with their cable. You ordered from us, and that means a lot. If you’re not totally satisfied with your cable, please let us know. We’ll do everything we can to address the problem and get you a cable you are totally satisfied with.
If you still want to return your item(s), we’ll be happy to help you out. Use the form on our Contact page or shoot an email to email@example.com with your order number and the nature of your dissatisfaction, and we will process your return posthaste!